Shipping policy
CHARLENE AUTUMN BEAUTY LLC
Shipping Policy
Effective Date: July 1, 2026
Thank you for shopping with Charlene Autumn Beauty LLC. We are committed to getting your order to you as quickly and safely as possible. Please read our shipping policy carefully so you know what to expect after placing your order.
Order Processing Time
All orders are processed within 2-5 business days after your order is placed and payment is confirmed. Orders are not processed or shipped on weekends or federal holidays.
During high-volume periods (new launches, sales events, and holidays), processing may take up to 7 business days. We will notify you via email if there is a significant delay with your order.
Once your order has been processed and handed to the carrier, you will receive a shipping confirmation email with your tracking number.
Shipping Rates & Estimated Delivery Times
We currently ship within the United States only. The following rates apply to all domestic orders:
|
Shipping Method |
Estimated Delivery |
Cost |
|
USPS Ground Advantage |
3–7 business days |
Carrier rate |
|
USPS Priority Mail |
2–3 business days |
Carrier rate |
Delivery estimates begin from the date of shipment, not the date of order. Charlene Autumn Beauty LLC is not responsible for carrier delays beyond our control.
Order Tracking
Once your order ships, you will receive a shipping confirmation email containing your USPS tracking number. You can track your package at:
• usps.com
• Or directly through the link provided in your shipping confirmation email.
Please allow 24–48 hours for tracking information to update after you receive your confirmation email.
Incorrect Shipping Address
Please double-check your shipping address before completing your order. Charlene Autumn Beauty LLC is not responsible for orders shipped to an incorrect address provided by the customer.
If you notice an error in your shipping address, please contact us immediately at info@charleneautumnbeauty.com with your order number. We will do our best to make corrections before your order is shipped, but we cannot guarantee changes can be made once the order is in processing.
Lost, Stolen, or Missing Packages
Charlene Autumn Beauty LLC is not responsible for packages that are lost, stolen, or marked as delivered but not received. Once a package is in the possession of USPS, it is under their care and responsibility.
If your tracking shows "Delivered" but you have not received your package, we recommend:
• Checking with neighbors or other household members.
• Looking in any secondary delivery locations (porch, mailbox, leasing office).
• Waiting 24–48 hours, as carriers sometimes mark packages delivered early.
• Filing a missing mail search at usps.com.
• Contacting your local post office with your tracking number.
If your package is confirmed lost by USPS, please contact us at info@charleneautumnbeauty.com and we will work with you to find a resolution.
We strongly recommend selecting USPS Priority Mail for higher-value orders, as it includes up to $100 of carrier insurance.
Damaged in Transit
If your order arrives damaged, please contact us within 48 hours of delivery at info@charleneautumnbeauty.com with the following:
• Your order number.
• Photos of the damaged item(s) and packaging.
• A brief description of the damage.
We will evaluate the damage and work quickly to send a replacement or issue a refund as appropriate.
Refused or Undeliverable Packages
If a package is returned to us due to an incorrect address, failed delivery attempts, or refusal by the recipient, you will be responsible for the cost of re-shipment. We will contact you via email once the package is received back at our facility.
Holiday Shipping
During peak holiday periods (November–January), shipping carriers experience high volumes that may result in delays. We recommend placing orders at least 10–14 days before a holiday to allow for potential delays. Charlene Autumn Beauty LLC is not responsible for carrier delays during the holiday season.
Questions About Your Shipment?
We're here to help! Contact us at any time:
• Email: info@charleneautumnbeauty.com
• Instagram: @charleneautumnbeauty
Our team responds Monday–Friday within 1–2 business days.